What can you do About/On/With this web site? Well, I guess that depends on why you came here in the first place.
If you performed a "search" for a particular company to find their web site, it's probably listed here somewhere being complained about and the search engine you used has previously "scanned" and "cached" my web site and knows that that company's name is listed here somewhere. If you weren't looking for complaints about a particular company but ended up here anyway, I can only apologize for the way search engines work, but I can't fix that.
If you're here because you need help filing a complaint against a company, I'm here to help as best as I can. I'm putting together a "How-To" to help folks file a complaint against a company and, hopefully, get some sort of resolution. If you'd like help from me with filing a complaint against a company, and I'll do my best to help.
However, if you performed a search for a particular company and ARE looking for complaints about said company, then you arrived here as I hoped people would. I'm complaining about companies who either seem to not know how to operate their business properly or seem to care less about their customers, or both.
I will also include personal complaints from people who contact me requesting that I add their complaint to my web site. If you are one of those people, with the following information:
1) Your Name.
2) Your E-mail Address.
3) Your Complaint. (Keep it nice or I WILL NOT include your complaint. No cussing, no name calling.)
3) Your Written Permission to add your complaint to this web site.
4) And a Promise From You; If your complaint is ever resolved, you promise me that you will inform me so that I can then update your complaint with said resolution.
After you and I chat a bit by e-mail and I feel comfortable about adding your complaint to my web site, I will add your complaint along with mine or, if needed, I will create a new page just for your particular complaint if I haven't complained about the same company myself.
I will encode your e-mail address in the same manner that I've encoded my own e-mail address on this site so that spambots can not harvest them automatically, but please realize that any real person will be able to "read" the e-mail addy regardless of how I encode it. If you positively do not want your e-mail addy to be spammed, then please consider using a "throw-away" addy for this one specific use.
Please know that I will not personally disclose your personal information to anyone for any reason because I WILL NOT be saving any personal information in any kind of database, whether it's your name, e-mail addy, whatever. The only personal information I will ever have available about anyone is that of which you supplied to me along with your complaint. And that's the only place it will ever be saved, on the same page as your complaint. However, if you refuse to allow me to use your name and e-mail addy along with your complaint, then I will not include your complaint on my web site because the company that you complained about will not have any means of contacting you about your complaint, possibly, and hopefully, for a resolution.
If a company contacts me based on a complaint you made here, I will inform that company's representative to use the e-mail link that will be listed along with your complaint to contact you about your complaint. If they then inform me that your e-mail addy is no longer valid, and I confirm this for myself, then I will be forced to remove your complaint from my web site since they will not have any means for rectifying your complaint if they have no means available to contact you. Meaning, keep your e-mail addy current until your complaint has been resolved.
Should your complaint be resolved with the company, you MUST let me know, so I can then add said resolution to your complaint. That's The Promise you made to me originally before I would add your complaint to my site,
If you are a company representative and you wish to address a complaint made here about your company, please feel free to contact me about said complaint. But please realize that I will not give out any personal information about any individual mentioned on this web site because I will not be saving their personal information other than what you see included along with their complaint, as stated above.
And, if you are a company representative who has made some sort of resolution with any individual mentioned on this web site and said individual's complaint hasn't been updated with said resolution, please feel free to so I can further investigate your claim of said resolution and update the compliant about your company if necessary.
This page will be updated as necessary and, if it has been updated, I will mention this on the What's New? page. As I said above, I WILL NOT be keeping a list of e-mail addresses for anyone who has contacted me for any reason, whether I added their complaint here or not. I will not be directly notify anyone of any changes on this page, and/or web site, so you are responsible for keeping up-to-date with this page, and/or web site, yourself! Period!!
If at any time anything on this page, and/or web site, has changed in any way that causes you to re-think having your complaint listed here, just tell me and I'll remove your complaint...No questions asked
William A. Ford
with questions or comments about this web site.
|